Carole Smith, CIC, ACSRAccounting Manager / IT Coordinator
Liz Clay
Accounting Assistant
Claims
Becky Jordan, ACSR, CPIW
Claims Coordinator
Personal Accounts
Kathey Hoffmaster, CIC, ACSR
Personal Accounts Dept. Mgr.
Linda Drake, ACSR
Sr. Account Manager
Candy Tilton, ACSR
Sr. Account Manager
Kim Carso, ACSR
Sr. Account Manager
Judy Martin
Account Assistant
Carolyn Reames
Account Assistant
Commercial/Business Accounts
Darlene Bugaj, CIC, ACSR
Commercial Dept. Mgr.
Linda Meeks, CIC
Sr. Account Manager
Roger Lapierre, ACSR
Sr. Account Manager
Peggy Messamore, ACSR
Sr. Account Manager
Jerry Campbell, ACSR
Sr. Account Manager
Robin Revell
Sr. Account Manager
Lou Giles
Account Assistant
Sunnie Dent, ACSR
Account Assistant
Stacy Tucker
Account Assistant
Commercial / Public Entity – Special Programs
Carolyn Demel, ACSR
Sr. Account Manager
Benefits/Financial Services
Christopher L. Goff, LUTCF, CIC
Vice President
Benefits Specialist / Sr. Account Executive
John Marlow Hill, LUTCF
Benefits Specialist / Sr. Account Executive
Neal Trotter
Benefits Specialist / Sr. Account Executive
Anita Zatopek, ACSR
Sr. Account Manager
Jennifer Palermo
Sr. Account Manager
How Our Education Benefits You
HARCO is committed to the continued education of our ‘Professional TEAM’. We take pride in the many professional designations that our ‘TEAM’ members currently hold, or are in the process of study to complete.
ACSR
The Accredited Customer Service Representative (ACSR) designation emphasizes the vital role of the customer service representative on behalf of the Independent Agency System as well as the citizens and communities of Texas and the nation. This designation is earned by attending a series of classroom educational seminars, followed by an examination on each topic. The ACSR designation can be obtained for Personal Accounts, Commercial Accounts or a combination of both for a dual designation. Meeting the annual continuing education hours required to retain this designation is a commitment by the customer service representative who devotes his or her talent, energy and enthusiasm for the betterment of both agency and community.
ARM
An Associate Risk Management (ARM) designation is a professional designation which is
earned only after successfully completing three national examinations given by the Insurance Institute of America. The curriculum covers the risk management decision process as it applies to any organization.
CIC
The Certified Insurance Counselor (CIC) designation is earned after successfully completing five course parts covering all major areas of the insurance field, followed by five comprehensive examinations. The designation is awarded by The National Alliance for Insurance Education & Research, the nation’s foremost provider of professional insurance and education.
The CIC program is designed to meet the practicing insurance professional’s need for technical knowledge in all areas of the insurance industry. CIC institutes include Personal Lines, Commercial Casualty, Commercial Property, Life and Health, and Agency Management. One of the cornerstones of all National Alliance programs is the relevancy of the curriculum to current insurance and risk management practices. This concept is supported by the strict annual continuing education requirements.
CISR
The Certified Insurance Service Representative (CISR) designation emphasizes the important role of the customer service representative on behalf of the Independent Agency System as well as the citizens and communities of Texas and the nation. This designation is earned after a series of five classroom educational courses have been attended and an examination on each topic has been passed. The CISR courses include insuring the exposures for Personal Auto, Personal Residential Property, Commercial Property, Commercial Casualty and Agency Operations. The use of this designation is supported by strict annual continuing education requirements as directed by The National Alliance for Insurance Education and Research.
CPCU
A Chartered Property Casualty Underwriter (CPCU) designation is an insurance professional who has earned the CPCU designation. CPCUs are considered the standard setters of the insurance industry, and although professionally diverse, each shares the same dedication to insurance excellence.
In order to achieve this prestigious designation, insurance professionals must meet the following requirements:
Education - CPCUs pass national exams on topics including insurance law, accounting, risk management, and ethics. CPCUs must continually update their base of insurance expertise by participating in technical and professional development workshops and seminars.
Ethics - CPCUs promise to abide by a Code of Professional Ethics, placing the client’s needs before their own.
Experience – CPCUs must meet an experience requirement to become a CPCU and have proven insurance expertise and knowledge.
CPIW / CPIM
The Certified Professional Insurance Woman / Man (CPIW, CPIM) is a designation awarded by the National Association of Insurance Women and is available only to its members. NAIW's curriculum offers a wide range of educational opportunities for the insurance professional. NAIW is dedicated to allowing the insurance professional to pursue their educational goals and receive continuing education to better serve their clients, community and the many industries which depend on them.
HARCO is a “Trusted Choice” agency which means that our entire TEAM is committed to providing you with the highest standards of professional service.
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver these products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and emails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, internet account access, e-mail and call center services.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
Employment Opportunities
News & Press
We Appreciate Your Input
If you have any comments about the service that you have received at HARCO, we want to hear about it. Please contact Josh Hargrave, President: , or
Gerri Rougeau, V-President: , or please telephone us at 713-681-2500.
HARCO Insurance Services
10777 Northwest Freeway, Suite 800
Huston, TX. 77092-7339
Tel: (713) 681-2500
Fax: (713) 684-1600
